Acer Acer Aspire 3003WLMi
Where it was purchased?
How is the service?
My story goes as follows:
Initially the laptop performed quite well. It seemed to be reliable, and while I had to rebuild the O/S once at about the 6 month mark actual hardware performance was good. Basic applications ran fine. Wireless functioned well. Battery performance detiorated very quickly.
On Saturday (10 February, 2007), a little over a month after my warranty period my laptop computer stopped working. The power light was on but my computer refused to show even the opening Acer screen. I removed power, gave it 2 hours to cool and then tried to boot again. It got as far as the WindowsXP diagnosis screen before rebooting itself and giving me a blank screen. Since then it has refused to even get that far. I’ve since independently tested the hard drive (which is completely fine and stable) and spoken to a number of computer engineers, including one of your technical staff. They have advised me as follows:
Acer staff informed me that since it is outside of the warranty period it is completely my problem. Furthermore, even if it was still in warranty they would not help me because I purchased the computer in Canada and I could not prove I was going to be in the UK for less than 3-months (I am not a resident here). Finally, the Acer engineer tells me that I’m better off to just purchase a new laptop. THIS IS COMPLETELY OUTRAGEOUS!
In essence I’ve been told that the computer I purchased has a 1-year lifetime. 2-years I could maybe understand. But having my computer break down as soon as the warranty period has expired and then having Acer shrug their broad shoulders and tell me to just go an buy another laptop is a ridiculous.
= WHEN I PURCHASE
I am not a satisfied Acer customer. I am not going to just let you hit me for $1000 and treat it like some kind of bad joke. So far Acer haven’t had anything to say for themselves.
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